Return and Refund

RETURN POLICY

1. Our return policy includes the following:
(a) The possibility of annulment: you may decide to withdraw from the contract and return all or only a portion of what you have purchased and request a refund;
(b) The possibility of substitution: you may decide to return all or only a portion of what you have purchased and request replacement with other products available for sale on the Website.
2. Both options can be implemented, without giving any reason and without any penalty, by an unequivocal statement (e.g. by sending an email to Customer Services at: hello@weareaveo.com), no later than 15 (fifteen) working days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. Once we authorize the return of the products, you will have 14 (fourteen) days to ship the products back at your own expense. 
Please note that each product must be returned undamaged, in its original packaging and with all the accessories present at the time of purchase. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In the event that ikigai studio S.R.L. discovers the lack of one or more parts of the goods, the company reserves the right not to accept the returned product, or to charge the cost of the missing parts.

HOW TO RETURN GOODS

3. To start the return process, you must ensure that you have the purchase order number to hand before contacting Customer Services here.
4. Once approval has been given by ikigai studio S.R.L. to proceed with the return process, you will have to arrange shipment at your own expense; remembering to place the products in their original box, to include all accessories and information material, and to attach a copy of the return acceptance email. To maintain the integrity of the product (and to be able to benefit from the return service), we recommend to pack the original box in a second protective carton suitable for shipping. On receipt of the products, we will examine them carefully to ensure they are undamaged and complete in every part.
5. Once we have ascertained the integrity of the returned products, we will proceed as follows:
(a) If you withdraw from the contract and return all the products you have purchased, we shall reimburse to you all payments received from you, excluding the costs of delivery back, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
(b) If you are requesting a replacement, we will proceed in the following ways:
(i) If the replacement product is of equal value, we will ship the same;
(ii) If the replacement product is of lower value, we will ship the same, and will also refund the difference paid, using the payment method chosen at time of purchase; If the replacement product is of higher value, we will ship the same as soon as the customer has forwarded the difference in price.

 

6.Shipping costs are non-refundable. 
Please send the tracking number in the email so we can monitor the return shipment.

 

Your package should be delivered to our return center at:

 

ikigai studio s.r.l.
VIA PIOVEGA, 49
31017 PIEVE DEL GRAPPA (TV)

ITALY